Atlanta Vivit Chapter - HP Service Manager 9.30 Update with Bomgar Integration Demonstration
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When: 9/20/2011
2:00 PM - 4:45 PM
Where: Bomgar
11695 Johns Creek Parkway, Suite 200
Johns Creek, Georgia  30097
United States
Contact: Joe McNamara

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Please join us for our September gathering as Techport Thirteen demonstrates HP’s newest version of Service Manager. SM 9.30 marks another milestone in the evolution of integrated, automated and cloud-enabled self-service IT service management for the Instant-on Enterprise. The values and benefits of the 9.30 release include increased productivity, ease-of-use and greatly improved end-user satisfaction. Bomgar will also illustrate the integration of Bomgar’s Enterprise Remote Support with Service Manager and how both solutions, in tandem, provide the ultimate Service Manager and support desk experience.

• What’s new with Service Manager 9.30
• See how Bomgar is integrated with Service Manager
• Deploying iPads? Get a first hand look at Bomgar’s new iPad client
• Network with other IT professionals, Service Manager experts and customers


2:00 PM – 2:45 PM Networking
2:45 PM – 3:00 PM Welcome, Introductions, Vivit Announcements
3:00 PM – 4:30 PM Presentations from Techport Thirteen & Bomgar
4:30 PM – 4:45 PM Questions / Answers

* Refreshments will be provided


Techport Thirteen, Inc.

Emily McMullin, Director of Managed Services possesses over 13 years of IT Service Management consulting experience, specifically with HP Service Manager and related technologies. She has served in many roles throughout her career, including Technical consultant, Process Consultant, Business Analyst, Project Manager, and Solution Architect.


Joel Patrick, Solutions Engineer – With more than twelve years of experience in the field of Information Technology and consulting, Joel brings a real world experience supporting Sales, Marketing and Accounting organizations. Prior to joining Bomgar in 2008, Joel was a Technical Support Analyst for Turner Network Sales, Inc., a subsidiary of Time Warner, which was responsible for the sales and marketing of Turner’s domestic cable networks. Joel graduated from Eastern Michigan University.

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